How can we
help you?
Tutorials, common-problem resolution, feature-by-feature guides. If you can't find your answer, contact our support — reply within 24h.
Full-text search is coming soon. In the meantime, browse the 8 categories below.
Getting started with Centeem
First install, account opening, first steps in the app.
KYC & Verification
ID documents, secure passport reading, liveness selfie, failure & recourse.
Payments & transfers
Send money, pay a professional, scan a QR, contactless payment.
Account top-ups
Top up via CCP, BaridiMob, or a partner agent. Times and common issues.
Cash withdrawals
BaridiMob withdrawal, agent withdrawal, limits, cancellation, failures.
Savings account
Create a goal, deposit, withdraw, view interest.
Security, PIN & biometrics
Change PIN, enable biometrics, 2FA, frozen account, suspected fraud.
Pro & Professional
Collection, employee sub-accounts, accounting, exports, Pro withdrawals.
Need human help?
Our team replies to you
Contact form
Describe your problem and we'll reply within 24 working hours.
Open the formDirect email
If you prefer email: support@centeem.com.
Write an emailSupport available in French, Arabic and English. For urgent issues (frozen account, stolen phone), send an email with the word URGENT in the subject — reply within 2h.