You can request the closure of your Centeem account and the deletion of associated data at any time, whether you created your account via the mobile app or via centeem.com.
1. How to request deletion
- From the app: Profile → Security → Close my account, then follow the on-screen instructions.
- By email: write to dpo@centeem.com from the email address associated with your account, with the subject "Account deletion request". Include your full name and registered phone number so we can identify you.
- If your account has a positive balance or pending operations, these must be settled (balance withdrawal, closing pending transactions) before the final closure can take effect.
2. Data deleted
Once your request is validated: login credentials, push notification tokens, preferences, active sessions, and any data not required by a legal obligation are deleted within 30 days.
3. Data retained and why
In accordance with anti-money laundering (AML/CFT) obligations under Bank of Algeria Instruction No. 06-2025, your identity file (KYC) and transaction history are retained for 10 years after account closure, with restricted access limited to regulatory and judicial obligations. This data is neither used nor shared for any other purpose during this period.
4. Processing time
Your request is processed within a maximum of 30 days. You will receive an email confirmation once the closure is effective. For any questions, contact dpo@centeem.com.
5. Learn more
For full details on how your personal data is processed, see our privacy policy.