System status

Our service health
closely monitored

Monitor Centeem's operational status. Our team updates this page as soon as an incident occurs. In case of an incident, we publish the details + the resolution here.

All services are operational.

Status updated manually by our team

Monitored services

Backend API

All API requests from the mobile app and the admin panel

Operational
99.94% uptime / 90d

Mobile App (iOS + Android)

Sign-in, payments, top-ups, withdrawals

Operational
99.98% uptime / 90d

Push Notifications

Real-time notifications (payment received, withdrawal approved, security alert)

Operational
99.81% uptime / 90d

Admin Panel

Admin interface for validating top-ups/withdrawals/CCP

Operational
99.92% uptime / 90d

KYC Service (HF Space)

Identity verification (KYC): automatic reading of ID card/passport/business registry + CCP receipt analysis

Operational
99.5% uptime / 90d

Supabase Storage

Storage of KYC documents, cheques, receipts, supporting documents

Operational
99.99% uptime / 90d

Resend Email

Sending of transactional emails (confirmations, security alerts)

Operational
99.97% uptime / 90d

Incident history

All recent incidents with their resolution. Full transparency, even on our bugs.

500 error on BaridiMob withdrawal (technical slowdown)

24 May 2026

Resolved
Backend API

BaridiMob withdrawals were failing with a server error for some users, due to a temporary technical slowdown on an internal operation. No funds were lost: affected withdrawals were successfully reprocessed after the fix.

▶Detailed timeline
03:05First user report via support — 5k DZD withdrawal stuck
03:12Investigation: technical cause identified via our internal monitoring
03:25Cause identified — the same issue affected several related functions
03:35Fix deployed to production
03:45Incident resolved — all withdrawals go through ✓

CCP cheque photo not persisted for auto-validated requests

23 May 2026

Resolved
Backend APISupabase Storage

In a specific case of automatic CCP number validation, the associated cheque photo wasn't always saved correctly on the admin side. Fix deployed to guarantee the photo is always saved, with no impact on funds or user accounts.

▶Detailed timeline
MorningAdmin reports: a few CCP requests with no photo in the panel
AfternoonCause identified: a specific auto-validation case wasn't persisting the photo
EveningFix deployed on both server and mobile app

Excessive lazy loading on 3 mobile screens

22 May 2026

Resolved
Mobile App (iOS + Android)

The Withdraw, Top-up and Send screens showed a loading spinner every time you returned to the screen even if the data had not changed. We optimized our caching system: these screens now open instantly.

▶Detailed timeline
ReportSeveral testers report loading too frequently
InvestigationCause identified: data was being reloaded every time the screen was reopened
FixOptimization deployed on the 3 screens affected

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